Our Services
Strategy Services
Practice, Process, Policy, People, IT
We support agencies with innovative solutions that enhance Practice, Processes, Policies, and Technology transformations.
Intelligent Process Redesign
Integrating business process redesign with AI-driven solutions, we streamline workflows to serve more customers faster and identify AI opportunities to automate worker tasks.
We empower agencies to simplify their service delivery and innovate how they work. This approach significantly reduces manual effort, freeing up valuable resources to focus on critical, impact-driven activities that directly benefit individuals and families.
Policy Development and Enhancement
Navigate the complex landscape of policy with our expert guidance. We specialize in crafting policies that comply with regulations, are inclusive, and align with your organization's goals.
Our team skillfully turns legislative changes into strategic advantages, leading to better outcomes for your agency and the people you serve.
Practice Enhancement
Focusing on customer-centered supports, we enhance service efficiency, effectiveness, and compassion.
Drawing on years of experience and proven methods, we tailor practices to fit the unique needs of your customers and ensure services are impactful, inclusive, and empathetic.
Cost Allocation and Financial Strategy
Optimize your cost allocation plan for the efficient use of federal funds and efficient application of state resources.
Blend various funding sources for optimal financial management efficiency.
Change Management Services
Our change management strategies aim to improve your organization’s flexibility reduce the risks associated with change.
Consider us an extension of your team, dedicated to the smooth implementation of new products and services.
Integrated Services Delivery Models of Care
Working closely with your teams, we ensure the successful integration of systems and programs, making care interconnected, inclusive, and comprehensive for individuals and families.
Technology Transformation
We guide you in identifying state-of-the-art IT solutions that enhance your operations, service delivery, and customer engagement.
Keeping up with the latest technology trends, we ensure you have access to the foremost technological tools.
AI Consulting
Central to our AI consulting service lies a commitment to provide unbiased, vendor-neutral expertise from leading HHS practitioners. We focus on identifying practical applications that offer low-risk and high return, with a strong emphasis on security and governance. Our goal is to equip your agency with an advanced AI strategy that enhances every facet of your service delivery.
Our services cover a comprehensive range of activities essential for successful AI adoption:
Needs Assessment
We evaluate existing challenges to uncover opportunities for enhancing both service delivery and operational efficiency.
AI Solution Overview for Human Services
We introduce your team to the latest AI technologies, including virtual agents, natural language processing, robotic process automation (RPA), and machine learning.
Customized AI Strategy
Craft a tailored AI strategy that aligns with your agency's objectives, focusing on practical applications.
Benefit Analysis
Determine and quantify benefits such as improved efficiency, better decision-making, increased client engagement, and conduct a cost-benefit analysis to highlight long-term financial gains.
Risk Assessment and Mitigation
We address potential risks related to data privacy, security, consent management, and ethics, providing a comprehensive risk mitigation strategy.
Stakeholder Engagement
Develop strategies to engage stakeholders at all levels, securing support and commitment for AI initiatives.
Compliance, Ethical Considerations, and Data Privacy/Protection
Ensure that all AI solutions comply with regulatory and ethical standards, prioritizing client confidentiality and data integrity.
Vendor Selection Support
We help you choose and partner with the most suitable technology vendors for your specific needs.
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Optional Services:
Organizational Change Management (OCM) Support:
Implement change strategies to ensure a smooth transition and reduce the risks associated with AI transitions.
Business Process Optimization:
Refine business processes to better support the implementation of AI solutions.
Pro-Bono Community Impact Initiative
Our dedication extends beyond traditional consulting services. We recognize the challenges faced by state and county-level Health and Human Services agencies and non-profit organizations financially challenged to access high-quality consulting services. Our Community Impact Initiative is designed to support these entities by offering pro-bono consulting services. Each year, we commit to selecting two to three projects to assist agencies in need, empowering them to enhance their impact and achieve their mission without the financial burden.
Our Pro-Bono Commitment:
Targeted Assistance
Services tailored to state and county-level HHS agencies and non-profit organizations that face financial constraints in accessing high-quality consulting services.
Comprehensive Support
Beneficiaries of our Community Impact Initiative will receive the same level of dedication and expertise as our paying customers, ensuring meaningful and lasting impact in the communities they serve.
Selection Process
If you represent a state or county-level HHS agency or a non-profit organization in need of strategic consulting services but are constrained by budget, we encourage you to reach out. Selections are made based on the potential impact of our services on the agency's mission and the communities they support.
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We believe in the power of collaboration to foster change and improve lives. Through our Community Impact Initiative, we aim to extend our expertise to those who need it most, reinforcing our commitment to the human services community. Let's work together to create a brighter future for all.
Vendor Services – Strategic Advisory for Health and Human Services Vendors
Drawing on our wealth of experience as former Health and Human Services executives, we offer advisory services tailored for vendors looking to make an impact in the HHS sector. Our goal is to help you position your products and services in a way that directly addresses the primary challenges and objectives of sector executives and their agencies.
What we offer:
Market Insight and Analysis
Gain valuable market insights from our deep understanding of the HS landscape. We help vendors identify and seize market opportunities, providing a competitive edge.
Product and Service Positioning
Work with us to ensure your offerings meet the specific needs and address the unique challenges faced by health and human services agencies, guaranteeing a perfect market fit.
Customized Consultation
Recognizing the uniqueness of each vendor, we offer personalized consultations tailored to your individual business goals and market context.
Client Engagement and Feedback Integration
We advise on engaging with HS clients effectively, integrating their feedback into your product development for better market fit and client satisfaction.
Future Trends and Innovation Guidance
Stay ahead of industry developments with our insight into future trends and innovations. We advise on integrating these advancements into your offerings for sustained relevance and impact.
Sales Workforce Training
Enhance the capabilities of your sales team with our specialized program and HHS landscape training. We equip them with the knowledge and skills necessary to effectively communicate your product's value to HS teams.