Leo has a personal and professional passion for human services and an immense appreciation for the people of government. Working closely with dedicated staff, agency leaders, and stakeholders, Leo has successfully led service delivery reforms across 27 states and the District of Columbia. These reforms have enabled human services agencies to improve outcomes while navigating obstacles such as labor shortages, frequent policy changes, outdated technology, and pressures from stakeholders. His efforts have been transformative, challenging industry norms and contributing to healthier families, safer children, and stronger communities.

Before establishing the Human Services Group, Leo served as Senior Vice President at the Change and Innovation Agency. He also managed Washington State’s public assistance system, overseeing Medicaid, food assistance, child care, employment services, and other safety-net programs for 2 million residents.